Shipping Policies
This page explains the shipping policies for purchases made through our website. Please read this information carefully before you place your order.
Returns
If you are not entirely satisfied with your purchase, you can return the product using one of the following options:
Direct Shipment to Seller: You can ship the product directly back to the seller. We will provide the seller’s address upon request.
Shipment Through Us: You can ship the product to us, and we will forward it to the seller. Domestic shipping fees may apply unless the seller covers them.
Responsibility for Shipping Charges
We determine responsibility for shipping charges on returned items based on our warranty and return policies, which vary depending on the product and reason for the return.
If the return results from a defect covered under warranty, the seller or customer (depending on the policy) covers the return shipping.
If the return occurs due to buyer’s remorse or reasons not covered by warranty, the customer pays the return shipping costs.
Please refer to the specific product’s warranty and return information for details.
Warranties
Ship Assist USA can assist you in processing warranty claims. We charge USD 15 per hour for this service. Contact us if you need help with a warranty claim.
Lost Packages
Ship Assist USA does not take responsibility for packages lost during shipping.
All shipments include USD 100 of insurance coverage unless we specify otherwise.
Customers can purchase additional insurance for their packages.
If your package gets lost, we will help you fill out the necessary claim forms with the shipping carrier if the shipper bears responsibility.
We release insurance payouts to customers only after receiving funds from the shipping company.
Item Shows Delivered But Was Stolen
We rely on tracking information provided by the shipping carrier to confirm deliveries. If the tracking information shows that a package has been delivered but you have not received it, contact your local post office or the shipping carrier directly.
Ship Assist USA does not take responsibility for packages marked as delivered but subsequently stolen.
Package Damaged During Transit
If your package arrives damaged, contact us immediately. We will assist you in filing an insurance claim with the shipping carrier to recover compensation for the damage. Please keep all original packaging and damaged items, as the carrier may require them for the claims process.
If you have any questions about our shipping policies, contact us at contactus@shipassistusa.com.
