Shipping Policies
This page outlines the shipping policies for purchases made through our website. Please read this information carefully before placing your order.
Returns
If you are not entirely satisfied with your purchase, you have options for returning the product:
- Direct Shipment to Seller: You can ship the product directly back to the seller. We can provide you with the seller’s address upon request.
- Shipment Through Us: You can ship the product to us, and we will then forward it to the seller. Domestic shipping fee may apply, unless the seller covers it.
Responsibility for Shipping Charges:
The responsibility for shipping charges on returned items will be determined based on our warranty and return policies, which may vary depending on the specific product and reason for return. Generally, if the return is due to a defect covered under warranty, the seller or the customer (depending on the policy) may cover the return shipping. For returns due to buyer’s remorse or other reasons not covered by warranty, the customer may be responsible for the return shipping costs. Please refer to the specific product’s warranty and return information for details.
Warranties
Ship Assist USA can assist you in processing warranty claims if needed. Our rate for assisting with warranty claims is USD15 per hour. Please contact us if you require our assistance with a warranty claim.
Lost Packages
Ship Assist USA is not responsible for packages lost during shipping.
- All our shipments include USD 100 of insurance coverage unless we specify otherwise.
- Customers have the option to purchase additional insurance for their packages.
- If your package is lost, we will assist you by filling out the necessary claim forms with the shipping carrier if the responsibility lays with the shipper.
- Insurance payouts will only be disbursed to the customer once Ship Assist USA has received the funds from the shipping company.
Item Shows Delivered But Was Stolen
Ship Assist USA relies on tracking information provided by the shipping carrier as the primary guide for delivery confirmation. If the tracking information indicates that a package has been delivered, but you have not received it, please contact your local post office or the shipping carrier directly to inquire about the delivery.
Ship Assist USA is not responsible for packages that are marked as delivered but are subsequently stolen.
Package Damaged During Transit
If your package arrives damaged, please contact us immediately. We will assist you in filing an insurance claim with the shipping carrier to seek compensation for the damage. Please retain all original packaging and the damaged items as they may be required for the claims process.
If you have any questions regarding our shipping policies, please do not hesitate to contact us at contactus@shipassistusa.com
